Support packages from DSM

What our support packages offer

DSM Support packages for web sites

Do I need support for my website?

Our hosting packages provide a high level of technology behind your website which is designed to get the initial setup correct. DSM’s range of support packages offer a variety of different monthly support hours and response times to suit your business and are designed to ensure that your website is always up-to-date and running smoothly. Site wide features such as the Content Management System and plugins will be monitored and updated as required.  Support packages also cover a number of additional services as-and-when required including minor content and style changes, remote training and troubleshooting for you and your staff.

What if my site is not kept up to date?

With hosting alone incremental backups are only stored for up to 5 days (database for up to a month), therefore if website problems such as viruses are not identified quickly these may also become corrupted. In some worst-case scenarios this can lead to sites being unavailable for a period of time whilst repair work is undertaken. All websites, and particularly open source systems like WordPress require a degree of ongoing maintenance, without which they may be more prone to spam and criminal attacks. Hosting alone covers specific support from DSM and our partners for high end server infrastructure, firewalls and revision controlled files.

Web site at risk icon from DSM
48 hour response icon for DSM web support packages

We respond to all issues within 48 hours (time dependent of support level).

CMS support icon for DSM web support packages

The CMS software is monitored every week for updates and implemented when available.

Plugin support icon for DSM web support packages

All plugins are monitored every week and updated.

Security support icon for DSM web support packages

Changes are made to the security if we are advised to by the security companies.

Content population support icon for DSM web support packages

Content changes if required.

Styling and CSS support icon for DSM web support packages

Minor style changes if required.

Extra training support icon for DSM web support packages

Additional remote training and support.

IP protection support icon for DSM web support packages

IP lock out monitor (This prevents whole IP Ranges or countries from accessing your website and is used to minimise spam and virus attacks).

Basic web support packages icon from DSM

Basic Support

12 annual support hours

Maximum of 16 work hours response

£540.00

(£45.00 per month)

£720.00

(£60.00 per month)

for Magento, Expression Engine and SharePoint sites

Standard web support packages icon from DSM

Standard Support

24 annual support hours

Maximum of 12 work hours response

£1020.00

(£85.00 per month)

£1440.00

(£120.00 per month)

for Magento, Expression Engine and SharePoint sites

Enhance web support packages icon from DSM

Enhanced Support

36 annual support hours

Maximum of 8 work hours response

£1440.00

(£120.00 per month)

£2160.00

(£180.00 per month)

for Magento, Expression Engine and SharePoint sites

Where do you spend the time?

Because you buy a bank of time we have shown below an idea of time required for different tasks so you can decide how you want your time used. WordPress sites do have a greater requirement of time.

WordPress Enhance Magento Expresion Engine SharePoint
The CMS core software is monitored every week for updates and implemented when available 3.0 1.0 24.0 12.0
All plugins are monitored every week and updated (time per plugin) 1.5 0 1.0 0.5
Changes are made to the security if we are advised to by the security companies. 12.0 4.0 6.0 3.0
Content changes if required. 6.0 – 18.00 6.0 – 18.00 6.0 – 18.00 6.0 – 18.00 6.0 – 18.00
Minor style changes if required. 2.0 – 6.0 2.0 – 6.0 2.0 – 6.0 2.0 – 6.0 2.0 – 6.0
Additional remote training and support 18.0 – 36.0 6.0 – 12.0 18.0 – 36.0 6.0 – 12.0 12.0 – 24.0
IP Lock out monitoring 24

Time is calculated on an annual basis

Additional options

WordPress Enhance Magento Expresion Engine SharePoint
Software Firewall and 6 hour monitoring for Malware and hacks, also includes SSL £20.00
Incapula Pro which adds a Software web application firewall to the web site by using its domain. This acts as a bouncer preventing anything unpleasant from ever reaching the server. It also adds CDN (Content Delivery Network) which caches a large amount of content from web site on several locations around the world so that the site can serve the pages faster. £45.00
plus one off setup £45.00
£45.00
plus one off setup £45.00
£45.00
plus one off setup £45.00
£45.00
plus one off setup £45.00
Secure Socket Licence (SSL) £6.00 £6.00 £6.00 £6.00

Costs are monthly